Internet Connection Troubleshooting
Depending on your internet source
for your device whether it is provided through a Wi-Fi connection or an
ethernet, please choose the correct corresponding method:
For Wi-Fi Connection:
- Locate the small black box at the back
of the screen.
- Connect a USB mouse to the box.
- Right-click to exit the app (you may
need to click multiple times if the signage player reappears).
- Click on Settings.
- Select Wi-Fi.
- Choose your Wi-Fi network and enter the
password.
For Ethernet Connection:
- Disconnect the Ethernet cable from the
router for a few seconds.
- Plug the Ethernet cable back into the
same port on the router.
- This can resolve
potential IP address conflicts.
- If issues persist, try a different
Ethernet port on the router. Check for an indicator light to confirm a
successful connection.
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